SmartHub FAQ

When does my bill appear online each month?

Generally, statements are available on the 1st of the month. Once you register for SmartHub, you will receive an email each month when your current bill is available to view and pay.

If I enroll in SmartHub, do I have to pay by SmartHub every month?

No. You still can pay your bill through other available options. Payments may be brought to our office or mailed using the envelope included with your bill. You also can pay your bill by telephone with a Visa, AMEX, or MasterCard debit or credit card or electronic check.

May I set up my account for recurring payments on SmartHub?

Yes. Under the Billing and Payments tab, click on the Recurring Payments link and then choose the New Recurring Payments button for the account you would like set up. Complete all of the required fields to enroll in recurring Check or Credit Card draft.

When will my payment get posted to my account?

Most payments are posted within an hour of being paid. Occasionally, posting may be delayed due to maintenance, but all payments made during business hours will be posted by close of business, and all payments made after hours will be posted by close of business the following business day.