During business hours, 7:30 a.m. to 5 p.m. Monday through Thursday and 7:30 a.m. to 11:30 a.m. on Friday, contact any member service representative at (208) 679-2222. You also may email us your question. We currently do not offer after-hours support.
SmartHub FAQ
Generally, statements are available on the 1st of the month. Once you register for SmartHub, you will receive an email each month when your current bill is available to view and pay.
Yes. If the payment is received on or before 5:00 p.m. Monday through Friday. Any payments made after this time may cause your service to be disconnected and your account to be charged applicable fees.
No. The SmartHub payment site only allows one user ID and e-mail address per membership.
No. You still can pay your bill through other available options. Payments may be brought to our office or mailed using the envelope included with your bill. You also can pay your bill by telephone with a Visa, AMEX, or MasterCard debit or credit card or electronic check.
Yes. You can elect to receive an electronic billing if you so choose.
Yes. The SmartHub website is a secured website.
Yes. Under the Billing and Payments tab, click on the Recurring Payments link and then choose the New Recurring Payments button for the account you would like set up. Complete all of the required fields to enroll in recurring Check or Credit Card draft.
Most payments are posted within an hour of being paid. Occasionally, posting may be delayed due to maintenance, but all payments made during business hours will be posted by close of business, and all payments made after hours will be posted by close of business the following business day.
The SmartHub payment site is available 24 hours a day. You also may make multiple payments during the month to your account.