Collection & Disconnection

5.1 Delinquent Notice. If payment is not received by the Due Date, the Cooperative will mail a Delinquent Notice the following business day by regular mail to the address shown for the Member on the books of the Cooperative and the account will be assessed a Delinquent Notice Fee. Payments received at designated pay stations on or before the Due Date will not be subject to a Delinquent Notice Fee.

5.2 Telephone Reminder Call. The Cooperative may provide a courtesy call notification after the Delinquent Notice is mailed.

5.3 Disconnection With Notice. Provided that notice as provided in 5.1 is given to the Member by the Cooperative, the Cooperative may terminate and disconnect service for the following reasons:

  1. Failure to pay.
  2. Failure to make a security deposit.
  3. Misrepresentation of a Member's identity.
  4. Denial of access to meters or lines.
  5. Misuse or unlawful use of service.
  6. Failure to abide by the terms of these Customer Service Rules, the Service Requirements, or the By-laws.

5.4 Disconnection Without Notice. The Cooperative may immediately terminate and disconnect service without prior notice if the Cooperative determines that a condition is dangerous or hazardous to life, physical safety, or property exists, or if necessary to prevent a violation of federal, state, or local safety or health codes.

5.5 Restrictions on Disconnection. While not required by law and as a courtesy the Cooperative will not usually terminate and disconnect service as follows:

  1. The unpaid bill is less than $50.
  2. After 12 noon on Friday, or on Saturday, Sunday, legal holidays recognized by the state of Idaho, or after 12 noon on any day immediately preceding the holiday, or at any other time when the Cooperative's business office is not open for business.

5.6 Termination of Membership. Membership will generally be terminated and account finalized 7 days following disconnection of service.

5.7 Finance Charge for Late Payment. A finance charge of 2% per month on the unpaid balance will be assessed after the Due Date and added to Member’s account. Payments received at designated pay stations on or before the Due Date will not be subject to a late payment charge.

5.8 Delinquent Notice Fee. To recover the costs to the Cooperative for sending a Delinquent Notice, there is a delinquent notice fee of $5 per delinquent notice to be added to Member’s account.

5.9 Intent to Disconnect Fee. If a service is scheduled for disconnection and the Member or someone on behalf of the Member pays the delinquent bill amount to the Cooperative representative at the time of the scheduled disconnection, the service will not be disconnected. To recover the costs to the Cooperative for travel to the service address, an Intent to Disconnect Fee in the amount of $150 will be added to the account.

5.10 Reconnection Fee. A Reconnection Fee will be added to the account for reconnection of service in the amount of $150 if service is reconnected during regular business hours or $175 if service is reconnected outside of regular business hours.

5.11 Costs and Attorney Fees. In addition to the fees provided by these rules, the Cooperative is entitled to recover its reasonable costs and attorney fees necessary to collect unpaid invoices or delinquent accounts.